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855-4-OXYGEN

About Us

Uniquely Qualified
GoAssured is uniquely qualified to provide medical equipment online. GoAssured's team of medical professionals have been working with medical equipment since 1990. Our online store was created to better serve the needs of people looking for high quality medical equipment and a high quality of service and support not directly in our Southern California service area.  We have hands on experience and a working knowledge of all of the equipment we sell and service.  For many manufactures we are Authorized Repair and Service Centers. 

Experience
Over 9500 customers cannot be wrong!! We treat our clients with a personal hands on touch even when they are miles away. We understand first hand that things can and do go wrong, accidents can happen, and problems arise. We are there to get our clients out of a bind, whether a failure of a unit while on the road or a respiratory episode abroad we are there for our clients. You can buy a portable concentrator or home oxygen concentrator most anywhere, but when you buy from GoAssured you will get the help you need when it counts.  

 

One Of A Kind POC Program
GoAssured's POC Program is UNPARALLELED  in the industry. Nowhere else can you buy the peace of mind that belonging to GoAssured's POC Program can bring. No other company will allow you to swap your Portable Oxygen Concentrator for different manufacturers unit if your original POC is no longer keeping you saturated.*  In addition to having the flexibility to switch portable oxygen concentrators*, you also get peace of mind knowing that you will get a Free Loaner and Free Shipping* when your unit breaks down or requires servicing.  Knowing that you do not have to pay for your Preventative Maintenance, knowing that you received friendly do it your self maintenance tips and reminders to keep your unit performing optimally are only the beginning of GoAssured's POC Program.  In the middle of the night when something has gone wrong with your machine, will some discount mart will answer the phone?  Would they know how to help? GoAssured POC Program customers have access to 24 hour support, 7 days a week.  When you buy from GoAssured you receive a commitment for service other company's cannot provide and do not budget for with cut rate prices. You get what you pay for, and with GoAssured POC Program, you get your money's worth. GoAssured, we service and support our clients, we honor manufacturer warranties, we stand behind what we sell.*(See our POC Program for full details)

Mission
Our mission is to be your one stop source for stationary and portable oxygen products, because our knowledgeable staff, value added service, long term support and prices are the best mix for patients on Long Term Oxygen Therapy. We strive to stock the inventory you need when you need it, deliver it when you want it.


Please use our Live Chat or e-mail us with any questions, comments or suggestions. Thank you for visiting our store.

Contact Information
Secure Ordering
Payment Methods
Medical Insurance
Cancellations
Customer Ordering Errors
Damaged Merchandise
Sales Tax
Satisfaction Guarantee, Refunds and Returns
Pricing
Prescription Items
Item Warranty Info
New, Used, and Demo Equipment


Contact Information For customer support, questions and other inquiries when Live Help is not available, please send us an email to the following address: goinfo@goassured.com
We will respond within 24-business hours.
Our physical address is:
GoAssured
23541 Ridge Route, Suite A
Laguna Hills, CA 92653
949.487.0083 (fax)


Secure Ordering
GoAssured's preferred method of placing orders is via the web is to utilize the safety of our shopping cart which is securely encrypted (scrambled) for your privacy using the SSL encryption system.

We can take orders over the phone at 949.382.6370.  If you get our answering service; leave us your name, phone number, and your time zone, so we can call you back at a convenient time.  Our normal business hours are Monday - Friday 8:00 AM to 5:00 PM PST.
Often Live Help via the web site is accessible after hours.


Payment Methods
GoAssured accepts PayPal, American Express, Master Card, Discover, Visa, Personal Checks and Money Orders.
Credit cards are not charged until the item is shipped. The only exceptions are for Custom Items and some 10 LPM Oxygen Concentrators, which will be charged when the order is placed.


Medical Insurance
GoAssured does not accept insurance as payment of medical equipment.
We DO provide you with an invoice in insurance friendly format for any items that may be covered by insurance.    Submission of a claim to an insurance company is not a guarantee of payment; GoAssured offers this service only as a courtesy to our customers. In some cases we may be able to bill insurance through our Brick and Mortar Store, contact us for more information.


Cancellations
An item can be cancelled as long as it has not been shipped. If you would like to cancel an item and it has already been shipped please see our return policy.  Please call us immediately at 949.382.6370 if you would like to cancel your order.  We cannot guarantee we can stop the shipment, but we will do our best. Item cancellations carry a 5% cancellation fee. Non-returnable items cannot be cancelled once shipped. Custom Items cannot be canceled.


Customer Ordering Errors
The customer is responsible for entering their order correctly online. We are not responsible for customer mistakes during ordering. Examples of which (but not limited to) are typing errors ("typos"), transposing addresses, swapping billing and shipping addresses, selecting the wrong items or colors, duplicate orders, etc... While we will certainly work with the customer to try and resolve the mistake, the responsibility is the customers' to give us the correct order information in the first place. If we can't catch an incorrect address, an order changes request, etc... we will not bear the costs of the customer error. Please double check the order for errors before submitting it. Once an order has begun processing in the warehouse, we are unable to cancel the order/shipment.


Damaged Merchandise
Should an item arrive freight damaged please refuse the shipment. You must report damage to the Fed Ex/UPS office within 24 hours to file a freight claim. If damage was discovered after receipt of the shipment please keep the all shipping material and contact us immediately. We will make every effort to fix a problem, but you need to make us aware.


Sales tax is collected for items shipped within California.


Satisfaction Guarantee, Refunds and Returns
All of our Portable Oxygen Concentrators carry a 30-day money-back guarantee. The Portable Oxygen Concentrator must be in new like condition. Please notify us by email of your desire to return an item. We will mail shipping instructions and a return authorization number, ("RA#") and instructions. The returned item must be in the original box with all paperwork. The item must be not be damaged or abused. We will issue refunds for the item only. The customer will incur a 25% re-stocking fee plus all shipping charges, even if the order was sent with freight allowed (Free shipping). No refunds will be given for products that damaged or abused.

Refunds for purchases with an RA # will be credited to the credit card used to place the order, less re-stocking fees and shipping charges, and will appear on your statement usually within 7 days depending on your financial institution. Store credit in the form of a coupon may be issued in some cases; you will receive the coupon within seven business days.

Returns require a Return Authorization (RA#) number. Items returned without an RA number will be refused. RA#'s are good for 30 days only. An RA# must be requested within 30 days of receipt of your items. The item must be received by us within 10 days of the issuance of the RA. Additional RA's will not be created if this timeframe lapses.

Pricing
Our pricing is quite competitive, frequently at the lowest allowable price. If you see a better price on another web site, we can usually match or beat any legitimate web site's shipped price. And unlike many other sites that spring up, we stock virtually everything. Email us at goinfo 'at' goassured.com. 

We are not responsible for typographic or pricing errors. In the event of a pricing or typographical error the order will be cancelled. Your have the option to order the item at the correct price.


Prescription Items
GoAssured is authorized to sell items regulated by the US Food and Drug Administration. Any item requiring a Prescription will be noted in the items page. Your order will be processed but will not be shipped until a valid Prescription for that item is faxed, mailed, or emailed to us. Orders processed that require a Prescription and do not receive a Prescription will be cancelled after 10 days and ordered items are subject to a cancellation fee of 5%. 

A valid Prescription will include your name, the item, how the item is to be used, length of need, diagnosis, date, doctors name, address and phone number, the doctor's signature.

An example for a Portable Oxygen Concentrator might read:
Jane Doe
Oxygen Concentrator
2 LPM (Liters Per Minute) via Nasal Cannula
Dx: COPD
Lifetime use

Warranty
Warranty details vary among manufactuer's and warranty information is listed with each product. Generally speaking, most portable oxygen concentrators have a 3 year warranty.

New, Used, and Demo Equipment

GoAssured sells New, used and Demo Equipment! All used portable concentrators will be clearly labeled used, while New and Demo equipment will also be appropriately labeled and categorized in the online store.  All new equipment is tested for FOB, or "Failure Out of Box", we DO NOT want you to have an unpleasant surprise, and while FOB is rare, it does happen.  If you do not wish us to check your Portable Oxygen Concentrator for FOB, please let us know, and your unit will be shipped as sealed from the factory.  Should you receive a FOB portable concentrator, and at your request we did not check the POC for FOB you will be responsible for shipping charges for your replacement unit as well as for returning the defective unit.
 

Terms of Use
This site is copyright GoAssured, 2012. All site design, but not limited to graphics, design elements, text, video contents and photographs contains proprietary information of www.GoAssured.com All content of the website is copyrighted as a collective work. It is considered exploitation of content to publish, modify, copy, transmit, or create derivative works for any user on this website. The only permissible use of the site is for use as a shopping resource or placing an order. Any other use of materials on this site without prior written permission from GoAssured is strictly prohibited